That is to say, LinkedIn would rather convince its customers that its problems come from paying too little a premium for utilizing their premium services, and the only real resolution is to pony up even more money before getting a fix that’s any more than false promises and empty assurances. Instead, their only real job is protecting recurring revenue and trying to present up-selling as the only solution for what’s really broken instead of trying to fix existing errors and deliver on the value they’ve previously promised their paying customers. LinkedIn, it seems, doesn’t really care about delivering any sort of service or support to their customers.
Linkedin customer service number code#
I felt that, like Neo, if I were to choose consciousness instead of blissful ignorance, I’d see that the LinkedIn I’d taken for granted was, in fact, some sort of dystopian illusion leading to some sort of sinister agenda and the sort of secrets you realize, only too late, that you don’t really want revealed.īut I chose the wrong pill, and the result was an experience that led me to believe that not only is the very concept of “Customer Service” a distinct oxymoron at LinkedIn, but that behind their Matrix lies a hidden agenda that’s only visible to the fortunate few who can read the underlying code that’s more or less imprinted everywhere. Anderson as I sat there on these endless and increasingly absurd calls – I wondered whether I should take the red pill or the blue pill, really, because either way it felt like there was some sort of glitch in the Matrix surely only I could see. I know I, for one, felt a little like Mr. Only I’m pretty sure a pipe smoking caterpillar or a talking Walrus probably were less confusing to Alice than the contradictory messaging and asinine assurances I received every time I contacted LinkedIn about the issues I was having. It could even be Alice in Wonderland, where you’ll never know where the Rabbit Hole you’re following truly leads – only that trouble, inevitably, seems to find you. It could be the Yellow Brick Road, a golden path for shareholders who inevitably will pull back the curtain to realize that this has all been a bad dream. LinkedIn could be seen as “The Ministry of Truth” meets “Big Brother” from 1984, with its institutionalized lying and intrusive misappropriation of member data. LinkedIn Customer Service: Swallowing The Red Pill. I took a deep breath and racked my brain in search of the perfect pop culture reference to describe the surreal experience of having to deal with the inevitable ineptitude of recruiting’s version of the Death Star. They say you get what you paid for, but the truth is, even though I still haven’t cancelled my premium subscription with LinkedIn, I can’t help but feel decidedly like I’m getting a bit screwed.Īfter the most recent round of “good news” ended up, inevitably, with no news and no resolution, I hung up the phone, finally fed up with the inability of a company worth over $15 billion to find what should have been a fairly easy fix to a fairly simple issue. The situation, despite all the “good news” from their CSRs, has yet to be resolved, of course, which I’d consider, on sum, to be very bad news – at least in terms of my ability to leverage the service I’m paying for to recruit candidates and build a pipeline. This ‘good news’ mantra, it seems, is part of their conflict resolution script, as I was offered similarly spurious “good news” during each of my previous two attempts to resolve a technical issue – better known as a “bug,” if you want to get all technical and stuff – that has rendered my subscription nearly unusable throughout the past year.
Turns out there’s good news, there’s bad news, and there’s LinkedIn Customer Service. At least, this was the discovery I made after an excruciating 25 minute long phone call with a LinkedIn “Customer Service” representative (and I’m using the term loosely), who, after making me more or less jump through hoops and barrels for a half hour of my life that I’ll never get back in a frustratingly futile attempt to troubleshoot what I had thought was a fairly straightforward and simple issue, had the audacity to tell me, just when I was about to snap, that she had some “good news…”
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